Localyser
SaaS Platform
Localyser is an innovative online reputation management and customer experience software designed for multi-location brands. Localyser platform empowers businesses to harness the power of online reviews and transform them into their most effective marketing tool. With Localyser, businesses can automate the tracking, replying, boosting, and analysis of online reviews from a wide range of sources, including Google, Yelp, UberEats, and more, all through one intuitive and easy-to-use dashboard. By leveraging the platform, businesses can enhance their brand image, improve customer satisfaction, and ultimately drive growth and success across all locations.
COLLABORATION PERIOD: 2019 – NOW
INDUSTRY: SOCIAL MEDIA MONITORING
Business goal
Localyser's business goal is to establish itself as the premier solution for multi-location brands looking to elevate their online presence, improve customer engagement, and bolster brand reputation through strategic and effective reputation management and customer experience strategies.
Product description
Localyser helps multi-location brands take control of their online review management. Localyser makes it simple to track and reply to online reviews, answer social media DMs, generate positive reviews and analyze customer sentiment across all locations. Consolidate all of the reviews and social media accounts in one dashboard. From Google to TripAdvisor, UberEats to Deliveroo, Instagram to Twitter, Localyser integrates with 75 sources for the business.
Solutions
InterCode specializes in developing web and mobile applications. In our partner relationships with Localyser, we provided a tailored solution that addressed several key challenges for our client.
1. Firstly, we assisted in gathering actionable customer feedback by developing a robust system that consolidates feedback from various sources into one centralized platform. This not only streamlined the feedback collection process but also enabled Localyser clients to analyze and act upon customer insights effectively.
2. In addition to feedback management, we developed an integrated direct messaging (DM) system for Facebook and Instagram messages, providing Localyser’s clients with a unified interface to manage and respond to messages from these popular social media platforms. This feature simplified communication with customers and improved response times, enhancing overall customer satisfaction.
3. Furthermore, we leveraged artificial intelligence (AI) technology to enhance the analysis of reports and feedback responses. By implementing AI algorithms, we automated data analysis processes, enabling Localyser’s clients to derive deeper insights from their data and make data-driven decisions more efficiently.
Overall, our solution not only met but exceeded Localyser expectations by helping them reach their desired business objectives.
The Technologies
The Result
As a direct outcome of our development efforts, Localyser successfully expanded their business operations into the Middle East and Canada. Localyser has emerged as one of the most recognized review and reputation management software solutions in the industry. With the implementation of our development solution, the user base of Localyser experienced a remarkable growth of over 30%.